If your package was shipped via USPS (postal service), ask your local post office if they are holding the package for you. If you live in a community with a front office, check if they have the package. If tracking information shows that your package was delivered but you did not receive it, check around your house and with your neighbors to see if they accepted the package for you. To start the investigation, report the problem through our Order Status & Returns page (see ' How do I report a missing item or package?'). We can start a trace once the carrier has had enough time to deliver the package, which depends on the shipping method/service. RockAuto and the carrier use the same tracking information you see on the carrier's website so we do not have additional details about your shipment. Once any part of your order ships, you are no longer able to make changes to it.įor help locating your discount code, see ' How do I view my discount code or store credit?' If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. If there is already information in the box, you can erase it and add your discount code. We will resend your order confirmation email with your updated total if the discount code is valid.

Enter your discount code into the 'How did you hear about us?' box at the top of the page. To enter your discount code after an order is placed, go to the Order Status & Returns page, enter your order number and email address or phone number, and click 'Find Order'. Or, if you are logged into your account (see ' How do I log into my account?'), click the discount code to apply it to your shopping cart. Discounts cannot be applied once an order is marked as shipped. Enter your discount code in the 'How did you hear about us' box without any other numbers or characters.

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